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FAQ
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FAQ

1. What can I do if the doll I want is out of stock?

All dolls are made by hand, so they take a significant amount of time to produce. This means that from time to time, we struggle to keep up with demand and do sell out of popular dolls. We aim to replenish our out-of-stock dolls as quickly as possible, and will notify you the second they are back if you sign up for email notifications on your desired dolls’ product pages.

2. Order processing time

Orders with flat rate shipping are typically dispatched within 1-3 business days. Thank you for your support!

3. Tracking

Once your order has shipped, you will receive an email containing your tracking number. Tracking information may not update daily, but your order is still moving! If you have questions about parcel tracking, you can email for more information.

4. My order was marked delivered but I did not receive it.

Parcels are often held at your local post office for pick up if your mail carrier cannot find a safe place to leave it. We recommend contacting the post office if your order has been marked delivered but has not been received. If you are still unable to locate your order after checking with the post office, please reach out  for assistance!

5. There’s a problem with my doll.

If for any reason you are unhappy with your doll, please email us and we will replace or refund your purchase.

6. I need to return my order.

We are happy to assist with a return! Items in new condition, with the original tags attached, may be returned for a refund or merchandise credit. Returns on seasonal items must be initiated within 15 days of delivery. Please email initiate a return.